Shipping policy

Dry goods such as equipment and foods can be sent Australia wide.

Live fish can be shipped to all states.Customers from NT and TAS, however, do require an S11 Permit (NT) or a fish dealers license (TAS). Invertebrates and Live Plants are unable to be shipped into WA according to WA Biosecurity Laws.

Packaging will include a heat pack during the winter at no extra charge.

Orders usually arrive overnight, however they may arrive the following day in some areas. The timeframe is only an estimate delays do occur with courier vehicle breakdowns and quarantine checks (WA customers).

A tracking number will be provided for you to track the progress.

Shipping costs are not refundable.

Please ensure you are aware of any events that may affect delivery times in your area. We will work to send your order out of those times. Pick up is available and can be arranged via appointments.

DOA stand for dead on arrival. This policy is for purchasers of our live animals.
A full refund of the amount of the perished fish will be provided in the event of a dead on arrival following these conditions:
Please provide a picture of the fish still in the unopened bag within 3 hours of their arrival.
Refunds will NOT be provided in the event that the fish were left outside due to no-one receiving the fish or if the fish are left overnight at the postal office/courier warehouse.

Fin Damage can occur during shipping especially in the long-fin varieties. Refunds will not be provided in these instances.

Please ensure that you are ready for the fish to arrive. Once the fish are in your care, they are under your responsibility. Deaths/disease after arrival are not covered by this policy. We are not responsible for the fish if tanks and necessary equipment do not arrive on time. All necessary preparations should be done prior to purchase of live goods.  

All fish will be checked to be healthy prior to shipping. Do note that shipping is stressful for the fish and aftercare is required once they arrive.
​We strictly do not support impulse purchases of live animals.