Transhipping Terms & Conditions
What is Transhipping?
Transhipping lets you buy fish directly from overseas breeders (currently Indonesia only). You choose and pay for the fish with the breeder yourself; Seven Fishes handles the import, Australian biosecurity quarantine, and delivery to you.
Because several parties are involved, it's important to understand who is responsible at each stage of the journey before you order.
The Journey Your Fish Takes
The entire transhipping process is undertaken at the customer's risk. Transhipping, fish and shipping costs are non-refundable at every stage of the journey. Your only cover for losses is your seller's DOA policy, so check what it covers before you buy.
1. Breeder in Indonesia
You choose your fish and pay the seller directly. Confirm their DOA policy before buying.
2. Seller ships to our exporter (Jakarta)
The seller sends your fish to our contact Ridho. Shipping within Indonesia is arranged and paid between you and the seller.
3. Holding at exporter
Ridho documents your fish on arrival and notifies you so you can raise any issues (wrong fish, condition) with the seller. Deaths, marbling or fin nipping while held are documented but are an accepted risk of transhipping, unless the seller's DOA policy extends this far.
4. Export flight to Australia
Fish are professionally packed and flown to Sydney. Losses in transit are an accepted risk, unless covered by the seller's DOA policy.
5. Australian biosecurity quarantine, 7 days
All imported fish must complete a 7-day quarantine. We'll notify you of the release date once Biosecurity inspections are booked. Deaths in quarantine are documented but remain an accepted risk.
6. Release & delivery to you
Once released, your fish are dispatched to you straight away, we cannot hold fish after release. Be ready to receive them and complete any outstanding payment promptly.
No holding after quarantine release. If you don't respond to arrange dispatch or don't complete payment, ownership of the fish is forfeited after a one-week grace period from the release date. Please only order when you're ready to receive your fish.
How to Order, 4 Steps
Choose & pay your seller
Select your fish from your chosen Indonesian seller and complete payment with them directly. Confirm their DOA policy and how far it covers.
Arrange delivery to our exporter
Contact Ridho Harfanni on WhatsApp +62 857 1450 9238 to arrange for your fish to be delivered to him, ready for export to Seven Fishes.
Place your tranship order with us
Add the matching tranship items to your cart from our Transhipping collection and check out.
Complete the registration form
Fill out the Transhipping Agreement Form at least 3 days before the proposed export date. Without the form and payment, your fish cannot be exported.
If the form or payment isn't completed, we cannot tranship the fish, and any losses from waiting for the next export date are not refundable.
Pricing: transhipping costs for each item are listed on our Transhipping collection page. These exclude the fish price and shipping within Indonesia, which you pay to your seller.
Accepted species: we only accept bettas and livebearers at the moment. For other fish, please contact us to inquire. All fish must be on the approved species list.
⚠ Prohibited species: it is an offence to import fish not on the approved list. If anyone attempts to ship a prohibited species, we will forward their details to AQIS and the police.
Guppy size requirement: guppies must have a minimum 2 cm body length (body only, excluding tail) to be accepted by AQIS. Fish very close to 2 cm risk being confiscated, with all costs incurred by the customer. We strongly recommend ordering larger sizes to avoid this risk.
DOA & Risk, Who Covers What
Transhipping has inherent risks. Fish travel a long way, and while every care is taken in Indonesia and Australia, the journey can sometimes be too much. Here's how cover works at each stage:
| Stage | Who covers losses |
|---|---|
| Seller → our exporter (within Indonesia) | Seller's DOA policy |
| At exporter, export flight, quarantine | Accepted risk (or seller's DOA policy, if it extends this far) |
| After release, delivery to you | Customer |
- Check the seller's DOA policy before buying. The stronger it is, the more of the journey you're covered for. Ideally it should cover through to release from Australian quarantine.
- Ridho documents all fish on arrival, we will document in quarantine, and notify you so you can raise issues with the seller. Our role is documentation, we cannot claim on your behalf.
- If the wrong fish is sent, you'll need to resolve it with the seller directly. We're responsible only for documenting and exporting/importing what we receive.
- Mail delays, losses in the mail and similar issues are not the responsibility of Seven Fishes.
- Marbling and fin nipping between arrival at the exporter and your receipt of the fish are accepted risks of transhipping.
- We cannot hold fish while disputes are being resolved.
- Transhipping, fish and shipping costs are non-refundable.
Full Terms & Conditions
- Once payment has been made for transhipping to commence, the terms and conditions are deemed agreed to.
- If the Shipment Registration Form is not completed 3 days prior to the proposed export date, the fish will not be exported. Any losses resulting from waiting for the next export date are not refundable.
- Costs of fish and shipping within Indonesia are separate from Seven Fishes' transhipping costs. Please check with your seller what they charge to ship to our contact in Indonesia.
- All purchases are final. Once the transaction is made between the Indonesian seller and the customer, there are no change-of-mind refunds or returns.
- There is no holding of fish once released from quarantine in Australia. Please ensure you are ready to receive the fish when placing the order.
- The quarantine process is 7 days. We will notify you of a release date once Biosecurity inspections are booked.
- If the customer does not respond to arrange dispatch or does not complete payment, ownership of the fish will be forfeited. A one-week grace period from the release date applies.
- Death on Arrival:
- Transhipping has inherent risks. While care is taken in Indonesia and Australia to maintain the health of the fish, the journey can at times be too much for the fish.
- Customers must confirm the seller's DOA policy prior to purchase. The seller's DOA policy applies within Indonesia when sending from the seller to our exporter, or through to release from quarantine in Australia if the seller offers that cover.
- We will document the fish on arrival and notify the customer so they can liaise with the seller about any issues.
- Any marbling or fin nipping between arrival at the exporter and release from quarantine and receipt by the customer is a risk accepted by the customer in electing to use Seven Fishes for transhipping.
- Deaths occurring at the exporter or in quarantine will be documented and are an accepted risk of using the transhipping service. Transhipping, fish and shipping costs are non-refundable. It is advisable to ensure your breeder has a comprehensive DOA policy covering through to release.
- It is the customer's responsibility to follow up with the seller on any issues and on delivery of the fish to our exporter. If no response is provided when we confirm receipt of fish at our exporter's premises, we will assume the fish are correct and export them.
- If the wrong fish is sent, the customer must liaise with the seller directly. We are responsible only for documentation and export of the fish.
- Issues such as (but not limited to) mail delays or losses in the mail are not the responsibility of Seven Fishes or our exporter. The customer will need to contact the seller and organise a solution with them.
- We will not hold fish while disputes are being resolved.
- Seven Fishes reserves the right to amend these terms and conditions without prior notice.
- Seven Fishes reserves the right to refuse to tranship an order under any circumstance.