Shipping & Return Policies
Dry goods and Live Fish can be sent Australia wide.
Customers from NT and TAS, however, do require an S11 Permit (NT) or a fish dealers license (TAS). For more information please click here.
Invertebrates and Live Plants are unable to be sent into WA due to WA Biosecurity Laws. For more information please click here.
Packaging will include a heat pack during the winter at no extra charge.
Shipping costs for Live Fish start at $22.50 , the box can hold 4 regular bettas or 3 giants. Costs are calculated at the end of checkout based on weight and size of box required for the order.
Orders usually arrive overnight, however they may arrive the following day in some areas. The timeframe is only an estimate delays do occur with courier vehicle breakdowns and quarantine checks (WA & TAS customers).
We use Toll Priority, Toll Air Express, GoPeople & Startrack as the carriers for our orders. Both Toll Priority and Startrack has the widest networks within Australia. As we understand some couriers are better for certain areas, please select for your preference in courier service upon check-out.
WA Customers please note only Toll Priority can be used for shipping live fish.
Metropolitan Sydney Customers will have GoPeople as an option as that is the same day service. Please note we still ship out on Mondays-Wednesdays.
A tracking number will be provided for you to track the progress.
Shipping costs are not refundable.
Please ensure you are aware of any events that may affect delivery times in your area. We will work to send your order out of those times. Pick up is available and can be arranged via appointments.
Shipping of orders containing live fish & inverts will be shipped on the Mondays - Wednesdays of each week.
Orders placed after Tuesday 11.59pm AEST will not be shipped until the following Monday. However, we will try to get the order out if we can.
If there is a preference of which day to ship out, please contact us regarding it. If not, we will try to get your order out as soon as possible.
For Sydney Metropolitan areas, we are able to ship live fish orders with our same day delivery courier. That is they will arrive on the same day that we dispatch.
Western Australian orders containing live fish will only be dispatched on the Monday of every week.
Dry goods will be shipped Monday-Friday.
For more detailed information on the packaging of the fish, please refer to this article.
DOA stands for dead on arrival. This policy is for purchasers of our live animals.
A full refund of the amount of the perished fish will be provided in the event of a dead on arrival following these conditions:
Please provide a short video of the fish still in the unopened bag within the day of their arrival. Fish must be recorded in water.
If DOA period is extended, please provide a video of the deceased fish in water.
DOA claims will not be process in the absence of clear video.
Refunds will NOT be provided in the event that the fish were left outside due to no-one receiving the fish or if the fish are left overnight at the postal office/courier warehouse.
Please ensure the correct address is provided upon checking out. Extended delivery times resultant from a wrong address will void the DOA policy.
Please ensure that you are ready for the fish to arrive. Once the fish are in your care, they are under your responsibility. Deaths/disease after arrival are not covered by this policy.
All fish will be checked to be healthy prior to shipping. Do note that shipping is stressful for the fish and aftercare is required once they arrive. i.e acclimation procedures.
We strictly do not support impulse purchases of live animals. Please ensure all proper equipment and preparations are made prior to purchase of live animals. We reserve the right to refuse sales if proper care cannot be provided.
If there are issues, please notify us of the issues on the day of receiving the fish.
Refunds of faulty items will be provided. Please provide us with a description of the fault and we will provide you with a return label as well as a refund of the price of the item only. Shipping is not refundable.
Please do report the fault within 24 hours of purchase. Any reports after that will not be accepted. In the event of a "change in mind" exchanges can be provided. With this, the item has to be returned in its original packaging with postage at the cost of the customer. Only when the item is received will an exchange be allowed. Again, postage of the exchanged item will be at the cost of the customer.
"Change in Mind" exchanges are only applicable to non-live goods. All items are the property of Seven Fishes until fully paid for.
Please note that with purchases of long-fin bettas - Halfmoons and Dumbos as well as guppies, fin damage can occur during shipping. The fish can chew on their own tails from the stress of shipping. This is not covered under the DOA or Refund Policies.
With purchases of "Marble" variety bettas such as Grizzles, Marbles and Koi bettas. The observed colour patterns can change with age. We do not guarantee that the colour or pattern will remain the same through their entire lifespan. Changes in colour are not covered under any policy.
Orders placed on hold for over a week will not be refunded. Holds are not used for reservation of fish whilst one searches for other options. We provide holds to ensure the animal arrives to a well-prepared environment in which it can thrive in.
Undersize claims are to be made with animal in a wet transport bag in comparison to a ruler. Claims made with comparison to objects or at a distance will not be lodged. Credit will be provided in instances of significant (>1cm) discrepancies.