Terms & Conditions

1. Once payment has been made for transhipping of the customer's fish to commence, the terms and conditions are deemed to be agreed to.
2. If this Shipment Registration Form is not completed at least 3 days prior to the proposed export date, the fish will not be exported. Any losses resulting from waiting for the next export date are not refundable.
3. Costs of shipping and fish within Indonesia are separate from the transhipping costs charged by Seven Fishes. Please check with the seller what they charge to ship to our contact in Indonesia.
4. All purchases are final. Once the transaction is made between the Indonesian seller and the customer, there are no change of mind refunds or returns.
5. There is no holding of fish once released from quarantine in Australia. Please make sure you are ready to receive the fish when placing the order.
6. The quarantine process is 7 days. We will notify you of a release date when biosecurity inspections are booked.
7. If the customer does not respond to arrange dispatch or does not complete payment, ownership of the fish will be forfeited. A one-week grace period from the release date will apply.

Death on Arrival

• Transhipping has risks. The fish are transported from one destination to another, and while care is taken in Indonesia and Australia to maintain their health, the travel can at times be too much for the fish.
• Customers must confirm the seller's DOA policy before purchase. The seller's DOA policy applies in Indonesia when sending from the seller to our exporter, or on release from quarantine in Australia if the seller offers that cover.
• We will document the fish on arrival and notify the customer so they can liaise with the seller about any issues.
• Any marbling or fin nipping between arrival at the exporter, release from quarantine and receipt by the customer is a risk accepted by the customer.
• Deaths occurring at the exporter or in quarantine will be documented and are an accepted risk of using the transhipping service. Transhipping, fish and shipping costs are non-refundable.
• It is the customer's responsibility to follow up with the seller about any issues and delivery of the fish to our exporter. If no response is provided when we confirm receipt of the fish at our exporter's premises in Indonesia, we will assume the fish are correct and export them.
• If the wrong fish is sent, the customer must liaise with the seller directly. We are only responsible for documentation.
• Issues such as, but not limited to, mail delays or losses are not the responsibility of Seven Fishes or our exporter. The customer must contact the seller and organise a solution with them.
• We will not hold fish while disputes are being sorted.

Process and Procedures

1. Once a fish has been selected from your chosen seller, payment to the seller is completed on the customer's end.
2. Contact Ridho Harfanni (WhatsApp +62 857 1450 9238) to arrange for the fish to be delivered to him, ready for export to Seven Fishes.
3. Complete this agreement form and pay the transhipping costs at 7fishs.com.au/collections/transhipping.